Commercial Property Management

We manage a wide range of commercial and mixed-use property

These include offices, business parks, industrial estates and shops throughout the South of England. 

All of Hurst Warne’s property management activities are operated out of our M3 office in Fleet, Hampshire, where good transport links provide us with quick and easy access to all the important business centres in the South East.

Our aim is to provide first class commercial property management advice tailored to meet the individual needs of our clients by providing a full range of proactive and reactive management services. 

We have a long-established track record advising clients on all matters relating to the management of their commercial property and our Director-led, experienced, property management team works closely with our clients to ensure that their properties are being managed effectively.

Your property, your asset

Hurst Warne Commercial Property Management is an individual company specialising in management of commercial and mixed use properties.

Tailor-made property management solutions

Hurst Warne Commercial Property Management operate a number of highly efficient management systems to ensure we can meet the specific requirements of our individual clients.

Not every property is the same

No two properties are the same. Hurst Warne Commercial Property Management understand that a one size fits all approach does not work. Each management property is assessed on its own merit.

Dedicated team building upon strong foundations

The Hurst Warne Commercial Property Management team has extensive experience in advising on a wide variety of different properties and what best management service will suit.

Our services

How we can help maximise the value of your asset

Property Management

The primary focus of Hurst Warne’s property management role is the day-to-day running of the properties under our management, whether single or multi-let.  Overseen at Director level this includes all client and tenant liaison, client reporting, the recording and management of lease events, the administration of service charges, processing tenant applications for consent, providing advice on all Landlord & Tenant matters and much, much, more.

We use the industry leading property management system, MRI Qube, to hold and accurately process all lease data and tenant records.

Hurst Warne Commercial Property Management Ltd are regulated by the Royal Institution of Chartered Surveyors (RICS) and are registered under the Data Protection Act with the Information Commissioners Office.

Property Management Accounting

In conjunction with our day-to-day management activities Hurst Warne’s property management accounting role comprises the running of the accounting function for the property.  This will often involve; demanding and collecting rents and service charges, credit control, service charge accounting, supplier invoice payments, client reporting and pay-overs, and the preparation and submissions of VAT returns.

Using MRI Qube to maintain accurate accounting records for each property, we demand and collect in excess of £8M of commercial and residential rents, and £2M of service charges per year, all with varying demand dates and billing periods.

Service Charge Administration

We currently manage a range of properties that require service charge management with an annual spend in the region of £2M.  Hurst Warne deal with all the necessary service charge accounting, budgeting and administrative duties in compliance with the RICS Code of Practice for Service Charges in Commercial Property.  We seek to ensure that the costs of occupation are economic and cost effective by ensuring fair apportionments and accurate budgeting.  We also recognise the need to set and maintain expenditure levels that balance the needs of occupiers, by providing the right level of on-site services while demonstrating value for money, and for landlords by keeping service charge levels competitive for the property’s asset class.

Property Inspections

Hurst Warne’s property and facilities managers undertake regular site inspections to an agreed schedule appropriate to the type of property and in many cases more frequently due to on-site activity.  Our inspections enable us to ensure maintenance, Health & Safety and covenant responsibilities, whether landlord or tenant, are being properly discharged in compliance with lease obligations.  Issues that are identified can then be dealt with promptly and effectively to maintain compliance and whilst on site any works that have recently been instructed and undertaken are scrutinised and signed off if appropriate.

Repairs, Maintenance & Facilities Management

A key element of our property management role is the procurement and management of on-site services whether this is for the purposes of a one-off repair or the placing of annual service contracts.  To ensure value for money and service quality, Hurst Warne adopt a flexible approach to procuring supply contracts and contractors, appointing on either a regional or local basis to best meet the specific needs of each instruction.  This enables the property and facilities managers to appoint the most suitable contractor for any particular service, location or property.  We are partnered to Alcumus SafeContractor, an industry leading contractor Health & Safety accreditation scheme. All of Hurst Warne’s contractors, are vetted and accredited to ensure minimum standards of insurance and Health & Safety are met.  Our contractors, many of whom we have built strong relationships with over the years, are also tried, tested and trusted and can be called upon quickly to deal with any repairs necessary.

Health & Safety Management & Compliance with Statutory Obligations

Where the Landlord is responsible for the common parts of a property Health & Safety and Statutory Compliance is rigorously managed using the compliance management software platform QUOODA.  All applicable compliance documentation is procured and uploaded enabling us to monitor critical dates, risks and their corresponding control measures.  Through QUOODA’s built-in dashboard we are able to present our clients with a snapshot of their property’s compliance status at any given time.

Tenant compliance with Statutory Obligations is monitored through an agreed inspection regime.

Out of Hours Service

To provide continuity of service, especially when dealing with reactive repairs, Hurst Warne operates an Out of Hours help desk for the benefit of all properties and tenants under our management.  The service is provided by Hartley Services, providing nationwide coverage, and is available 24 hours a day, 365 days of the year although tenants are advised to make contact with the office or any onsite staff during normal working hours.

Insurance

Hurst Warne operates a Block Insurance Policy for the benefit of all our clients.  The block policy is managed by Lockton REAC and enables us to quickly procure both Asset and Engineering insurance with an enhanced policy wording and a competitive premium.  This facility is available to all of Hurst Warne’s property management clients, although we fully understand and appreciate that our clients may wish to manage their own insurance arrangements.  We will liaise with insurers regarding policy renewals, midterm additions or amendments, claims and also arrange all vacant property inspections in order to comply with insurers’ requirements and ensure cover is maintained.

Company Secretarial

Private Limited Companies are not currently obliged to appoint a Company Secretary, unless specifically required by the Company’s Articles of Association.  Management Companies will often appoint a Managing Agent to act as Company Secretary in conjunction with their role as administrators of the Service Charge.  Hurst Warne currently act as Company Secretary for a number of commercial management company clients and as part of this role our duties include:

·         Advising on Corporate Governance and best practice

·         Filing the Confirmation Statements and Accounts at Companies House

·         Overseeing the independent audit of the Company’s accounts

·         Managing the Register of Directors and Members

·         Administering the transfer of Shares as part of the sales process

·         Providing information to Statutory Authorities

Service Charge Consultancy Advice

Service charges, and other direct recharges, represent a significant cost to many businesses. Hurst Warne are able to analyse lease provisions and advise both landlords and tenants on the administration of service charges and on the recoverability of expenditure.  Where necessary we can assist tenants in negotiating lease terms and in challenging unjustified charges.

How can we help?

If you would like to discuss how Hurst Warne can assist you in the management of your property or portfolio you can either complete our contact form below, give us a call on 01234 567890 or send an email to email@email.com.

Where to find us

Rhoda House, 4a Church Road, Fleet, Hampshire, GU51 3RU